Visiteurs-mystères, 2019

protocole

Using the code of the controversed audit technic of the "Mystery-shopper", Marc Buchy has created a fake company called “UpStare Quality”, specialised in auditing cultural institutions. Based on real surveys and using the typical language of these compagnies, he posted a recruitment announcement to offer this one-off job to different people. A code of conduct, various scenarios and debriefing of the experience are send to the volunteer workers and allow the artist to infiltrate the institution anonymously.

The artist places himself here in an ambiguous relationship with the institution which, in turn, may feel judged by the artist as he seeks to have an objective vision of the service rendered to the public.

An invisible, unwanted form of surveillance, as a kind of scripted-reality interfering with the daily life of the museum is generated through the activation of the work. Discussions between the artist and the institution but also among the team of the museum itself tend to emerge.

In the end, the completed questionnaires are displayed in the museum, drawing visitors’ attention to qualities or issues they might never have raised.

http://marcbuchy.com/files/gimgs/83_logo-web.jpg
UpStare Quality logo
http://marcbuchy.com/files/gimgs/83_vue-web1.jpg
Completed form on display
http://marcbuchy.com/files/gimgs/83_vue-web2.jpg
Forms on dsplay in BPS22